Store Policies
Shipping
Our usual method of shipping is via Priority Mail at the USPS. As of 9/1/23 there will be a $10 fee added to all shipped orders, any shipping that is more than the flat rate will be paid as a courtesy by Ewe & You. This rate is for domestic shipping within the United States. If you need shipping outside of the USA or would like to discuss this charge, please contact me directly.Classes
Classes are hosted mostly by appointment which is arranged by the customer and Rachel via text, email, phone or in person. The rate for lessons is $20 per hour per person. They can be 1 on 1, or in small groups up to 5 people. More advanced lessons for specific skills such as Brioche, color work and hairpin lace to name a few are $30 per hour per person.
For absolute begginers: On the completion of the first lesson the customer will be charged for it and the next lesson. All future appointments will be charged in advance of the next lesson. If a lesson is scheduled and the appointment can not be made 24 hours notice must be given to reschedule the appointment and not loose the prepayment. If notice is not given no refund will be issued. The only exception to this is if Rachel has to cancel the appointment and arrangements will be made.
Learning new skills takes time and dedication. Most beginners will need about 4 lessons before being able to make a project they are proud of, practicing basic skills and learning the stitches first will set you up for future success. Most students are able to make a sweater within the first year of lessons.
Returns
No Cash or Credit Card returns, only Store Credit will be issued. Returns or exchanges are limited to 30 days after purchase with a receipt. Yarn must be unused, unwound and still have original packaging. No returns on printed material such as books or patterns.
No returns on tools such as needles, hooks, notions, bags, etc
No returns on Sale Items or Kits.
For online returns customers are responsible for return package shipping. If the item came damaged in the mail please send photos and contact me within 24 hours of delivery.
Privacy
Personal information collected at time of check out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point.
If you have any questions regarding the information collected or anything else feel free to contact me.